Privacy Policy


This clause explains how we collect, use, share and protect your personal information. This clause should be read together the Vodacom Privacy Policy, should we update this clause and our privacy policy, and we will post any changes on Vodacom’s website: Privacy Policy

1. You consent to the collection, processing and disclosure of your personal information (including your name, email address, date of birth, mobile number, postcode and gender), communications and/or documents about you for the purpose of providing the services to you. We undertake to process such information in accordance with the applicable laws.

2. Collecting your personal information - we can get your personal information when using the SwitchONBenefits platform. In the case of the use of the application your personal information is collected for the purpose of being used and processed in:

2.1. personalising the Service to your respective preferences;

2.2. for the serving of appropriate, tailored advertising to you via the application;

2.3. for the purpose of tracking the Services and platforms’ performance;

2.3. troubleshooting, data analysis, testing, research and service improvement and/or to identify any technical issues that may occur from time to time

2.4. for use to develop additional enhancements or improvements to the Service; and

2.5. statistical tracking, redundancy and audit purposes.

We may also collect information about you from other organisations, if this is appropriate. These include fraud-prevention agencies, business directories and credit reference agencies. We may also collect information about you from other companies, our business, or joint venture partners.

3. Understanding what you want

3.1. We might also use SDK codes (software development kit), cookies and other techniques such as beacons (small, clear picture files used to follow your movements on your device). This collected information tells us how you use the device and engage with the application.

3.2. This, in turn, helps us make the application content relevant to your interests and needs.

4. The personal information we collect

4.1. The information we collect about you depends on the CSB Engage and Vodacom products and services you use and subscribe to. It includes (but is not limited to) the following:

4.1.1. your name, gender, date of birth, home language, address, and email address;

4.1.2. your preferences for particular products, services or lifestyle activities when you tell us what they are – or when we assume what they are, depending on how you use our products and services;

4.1.3. your contact with us – such as a note or recording of a call you make to one of our contact centres, an email or letter you send to us or other records of any contact you have with us;

4.1.4. your account information – such as phone number, handset type, handset model, whether you are a post or prepaid customer, dates of payment owed and received, Top Up information, the subscription services you use or any other information related to your account.

4.2. We will also get information on how you use our products and services, such as:

4.2.1. the phone numbers that you call or send messages to (or the phone numbers that you receive these calls and messages from);

4.2.2. the date, time and length of the calls and messages you send or receive through our network, and your approximate location at the time these communications take place;

4.2.3. the level of service you receive – for example, network faults and other network events which may affect our network services;

4.2.4. your website browsing information (which includes information about the websites you visit, and about how you use our website or other Vodafone Group websites on your mobile or a PC;

4.2.5. the date, time and length of your internet browsing, and your approximate location at the time of browsing;

4.2.6. your brand preference, preferred video categories, related preferences and type of services you typically access

5. Using your personal information

5.1. We may use and analyse your information to:

5.1.1. process the goods and services you have bought;

5.1.2. keep you informed generally about new products and services;

5.1.3. provide the relevant service or product to you. This includes other services not included in these terms and conditions, and services that use information about where you are when using your mobile equipment (location information) and to contact you with messages about changes to the service or product;

5.1.4. contact you with offers or promotions based on how you use our products and services. These include your calling and messaging activities, location information and browsing information;

5.1.5. send you targeted and relevant messages, based on your behaviour, permission and preferences. From time to time, we will send you a range of different messages, from CSB Engage, Vodacom as well as 3 rd party brands, to keep you informed or simply for you to tell us what you are into. These are not just offers and promotions but messages from your favourite brands including new products, discounts, limited offers, gifts and more. It works by using information about you to send you targeted messages relevant to you;

5.1.6. respond to any questions or concerns you may have about using our network, products or services;

5.1.7. let you know about other companies' products and services we think may interest you (including offers and discounts we’ve specially negotiated for our customers);

5.1.8. protect our network and manage the volume of calls, texts and other use of our network. For example, we identify peak periods of use so we can try and ensure the network can handle the volume at those times;

5.1.9. understand how you use our network, products and services. That way, we can develop more interesting and relevant products and services, as well as personalising the products and services we offer you;

5.1.10. carry out research and statistical analysis including to monitor how customers use our network, products and services on an anonymous or personal basis;

5.1.11. prevent and detect fraud or other crimes, recover debts or trace those who owe us money;

5.1.12. provide aggregated reports to third parties (such reports do not contain any information which may identify you as an individual)

5.2. The information we use will be your approximate location, based on the nearest mobile cell site. As a result, this will change as you move around with your mobile phone.

5.3. We will store your information for as long as we have to by law. If there is no legal requirement, we will only store it for as long as we need it.

6. Sharing your personal information

6.1. CSB Engage may share information about you with:

6.1.1. companies in the Vodacom and Vodafone Group (Vodafone Group Plc and any company or other organisation in which Vodacom owns more than 15% of the share capital);

6.1.2. partners or agents involved in delivering content;

6.1.3. companies who are engaged to perform Service for, on behalf of Vodacom (Pty) Ltd including Vodafone Limited, or the Vodafone Group;

6.1.4. where applicable, credit reference, fraud prevention or business scoring agencies, or other credit scoring agencies;

6.1.5. debt collection agencies or other debt recovery organisations;

6.1.6. law enforcement agencies, regulatory organisations, courts or other public authorities if we have to, or are authorised to by law;

6.1.7. emergency services (if you make an emergency call), including your approximate location.

6.2. We will release information if it’s reasonable for the purpose of protecting us against fraud, defending our rights or property, or to protect the interests of our customers.

6.3. If we are reorganised or sold to another organisation, we may transfer any personal information we hold about you to that organisation.

6.4. We may need to transfer your information to other group companies or service providers in countries outside South Africa. This may happen if our servers or suppliers and service providers are based outside South Africa, or if you use our services and products while visiting countries outside this area.

6.5. We may also share your information with partner organisations we’ve chosen carefully, so they can contact you about their products and services.

7. Keeping your personal information secure

7.1. We have specialised security teams who constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.

7.2. If we have a contract with another organisation to provide us with services or a service on our behalf to process your personal information, we will make sure they have appropriate security measures and only process your information in the way we’ve authorised them to. These organisations will not be entitled to use your personal information for their own purposes. If necessary, our security teams will check them to make sure they meet the security requirements we have set.

7.3. Communications over the internet are not secure unless they have been encrypted. Your communications may go through a number of countries before being delivered – as this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of personal information that’s beyond our control.

8. User Rights:

8.1. Right to update and change information and contact details.

8.2. Right to freedom from automated decision making.

8.3. Right to access personal information.

8.4. Right to unsubscribe and opt-out of the service.

The personal data collected within the scope of this SwitchONBenefits Service will be treated as private and confidential. It shall not be disclosed to other individuals or organisations, except in the event of legislation to the contrary or where the Participants themselves authorise such. The data will be stored on servers with access control on a need-to-know basis and limited by passwords.

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